How to respond to negative feedback online

From restaurants to sports equipment vendors, no business is immune from negative feedback online. With more and more people spending hours on the Internet every day, customers are quick to voice their opinions about businesses. And their comments aren’t always positive. You might wonder how do you respond when you receive a negative review from […]

Why you should plan for BI wisely

Business Intelligence (BI) software has helped thousands of small and medium-sized businesses around the globe increase profits and improve efficiency. If you think your business will enjoy similar success by simply installing some software you are sorely mistaken. You must plan BI implementation wisely in order to see the results you want. Here are a […]

4 benefits of online scheduling

As healthcare practices across the nation continue to find out, patients place ever-diminishing levels of importance on care alone. While it is and will forever be a factor that influences a person’s decision, convenience has become another key area patients look at when choosing a healthcare facility. Online scheduling, in particular, has become something more […]

Things to consider when buying a new computer

Purchasing a new computer can be a daunting task, especially if you’re not familiar with its components. You’ll want to make sure you make the right choice so you don’t end up buying one that becomes obsolete within just a few months. How much money should you spend? Which model is the best for you? […]

How boring brands can win on social media

As a business owner, you may think social media isn’t worth the effort. You may have dabbled in Twitter, Facebook, or LinkedIn and seen minimal (if any) results. Of course there are other businesses that do well on these platforms – like Nike or Google – you may think. But these are exciting brands! What […]

What you need to know about Apple’s new iOS 9

For nearly two months now, Apple’s iOS 9 has been available for upgrade. But if you have yet to make the switch, you may still be curious about its new features and whether or not they make it worth installing. If this is you, here’s what you need to know about iOS 9 and four […]

Microsoft launches Office 2016 for Mac

Mac users who have been using Office 2011 now have a reason to smile: Microsoft finally released the latest Office 2016 for Mac in September. Office 2016 is packed with powerful new features for Microsoft’s core applications, including Word, PowerPoint, Excel, and Outlook, all of which are designed to run and perform seamlessly on the […]

Best storm preparation is communication

There is nothing worse for a company and its customers than being forced to close because of inclement weather. And with winter almost upon us once again, now is a good time to make sure your business continuity plan is prepared for anything and everything mother nature is looking to throw your way. By communicating […]

3 Big Lies Salespeople May Tell You About VoIP Systems

Considering a VoIP system for your business?
Beware: The truth you need to make a good decision can be hard to come by. Here are a few “gotchas” to watch for when talking to VoIP system sales reps:
Big Lie #1 – “You’ll need to replace your firewall (or router).”
The rep telling you this likely needs to get around some limitation of his or her system.

Challenges in implementing a BCP

BusinessContinuity_Aug10_BEnsuring the implementation of effective business continuity planning (BCP) is an essential requirement for organizations today. Disasters strike at the most unexpected times and, when they do, you need to be prepared for the worst. While most organizations recognize the importance of BCP, their ability to execute a successful implementation is limited by certain challenges. With that said, we’ve listed some issues you need to be aware of, and what you can do about them.