Nido Qubein – Lessons in Leadership

Nido Qubein – Lessons in Leadership

Last month, I was at a conference where Nido Qubein was speaking. I have seen him speak in the past (going back to 2011) and have absolutely loved his presentations. It is not just what he has to say, but what he has actually accomplished (especially at High Point University) that make them so great.

Top reasons to record your calls

Top reasons to record your calls

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly. #1. Improve customer service One of the most important reasons why businesses […]

Why businesses should record their calls

Why businesses should record their calls

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording. #1. Improve customer service One of the most important reasons why businesses should always […]