November 24th, 2015

VoIP_Nov24_BMany businesses today are implementing Voice over Internet Protocol (VoIP) phone systems in their office, to replace traditional phone lines - and for good reason. VoIP provides significant advantages, including the ability to make and receive calls from anywhere and at any time, cost savings, a more reliable signal, and more. But before you start implementing VoIP, you need to understand the difference between FXS and FXO ports. We’ll help you get started.
Read more.

Topic VoIP General
November 23rd, 2015

People want to read your blog. You may not think it’s true, but the fact of the matter is that someone somewhere is looking for information on a subject you know inside and out. Of course, this information has to be presented in way that is engaging and unique to stand out and catch people's attention as perhaps incorporate key search terms. But with a little work your blog can become an asset for your company. Here are a few tips to make it happen.
Read more.

November 19th, 2015

Healthcare_Nov19_ATraditionally, healthcare delivery has been based on a face-to-face meeting between patients and physicians in a hospital or clinic. But the latest advancements in medical technology has altered how and where healthcare is delivered. Nowadays, patients expect to interact with physicians and receive medical recommendations and treatments via the phone and online channels - this approach is known as ‘telemedicine’. If you’re looking to improve the level of patient service and satisfaction in your healthcare business, then read on.

What is telemedicine?

Telemedicine is the provision of healthcare services, including interactive consultations, information exchange and medical diagnosis, over a distance through the use of telecommunications technology. The purpose of telemedicine is to improve a patient’s health and wellbeing. It is considered as a cost-effective alternative to the more traditional in-office medical checkups.

Benefits of telemedicine

Patients who feel overwhelmed by both medical professionals and their surroundings now have a reason to smile, as telemedicine offers a more comfortable and user-friendly approach to those who are seeking healthcare in the comfort of their homes. Some of the benefits of telemedicine include:
  • Convenience - Physicians can extend their reach to patients in rural and disaster-struck areas where healthcare is highly needed. Emergency treatment can be carried out easily without the need for travel.
  • Collaboration - Health professionals are granted access to medical databases, allowing them to browse patient records. What’s more, telemedicine allows healthcare professionals from multiple locations to share their experience and knowledge, which could prove very useful for critical cases that require specialized insight and treatment.
  • Time-efficiency - With telemedicine, physicians are able to effectively monitor their patient’s conditions, thereby reducing the number of patient visits and increasing the ability to provide care for more patients.
  • Cost-efficiency - Telemedicine has been shown to decrease the cost of healthcare through reduced traveling costs, improved management of chronic diseases, and shorter hospital stays and visits.

The three types of telemedicine

Telemedicine can be classified into three main categories, including:
  • Store and forward - This type of telemedicine involves the transmission of medical information, such as radiology images, videos and medical records, from one doctor to another. The doctor on the receiving end is usually a specialist whose job is to interpret and evaluate the data at hand, in order to develop diagnosis and recommendation of treatments to the patient.
  • Remote monitoring - This method facilitates doctors to remotely observe patients who suffer from chronic illnesses or specific conditions such as heart disease, diabetes, or asthma, by using various technological equipment. Patients can greatly benefit from remote monitoring, since they can save themselves from the trouble of visiting the doctor in person.
  • Interactive services - This service allows doctors to deliver advice to patients who require immediate medical attention. There are several telecommunication methods used for this purpose, including live video and audio conversations, online communication, and home visits.
Telemedicine is currently being adopted in numerous healthcare facilities, and the numbers are growing steadily. If you want to learn how to implement telemedicine into your healthcare business to improve patient care, give us a call today.
Published with permission from Source.

Read more.
November 17th, 2015

164_B_Int RepFrom restaurants to sports equipment vendors, no business is immune from negative feedback online. With more and more people spending hours on the Internet every day, customers are quick to voice their opinions about businesses. And their comments aren’t always positive. You might wonder how do you respond when you receive a negative review from a customer online? Here are some tips to help you paint a positive image of your brand.

Online reputation management mistakes

As long as you have a successful business or brand, people will always have something to say about it. And when it comes to online reputation management, the goal is to create positive engagement with your customers for the life of your business. So if the discussion about your brand swings negative, here are a few online reputation blunders to avoid.
  1. Ignore negative commentary - when you ignore negative comments or accusations about your brand, anger towards your business can fester, especially when there are a lot people rallying against you. Years ago, Nestle’s brand image was severely damaged by Greenpeace’s campaign against them. If they hadn’t ignored the problem at first, much of this likely would have been avoided. When it comes to your brand, this doesn’t necessarily mean you should respond to every negative comment. If someone is trolling your public discussion boards, then you can give their remarks a pass. However, if the negative post appears credible, you need to address it.
  2. Reacting emotionally - if your reaction to negative comments is to fire back with negative comments, it’s certain to make you look bad. Customers want to do business with a brand that is professional. If you react emotionally or negatively to a customer online, who’s to say you wouldn’t do the same in real life to the person reading it?

How to resolve negative commentary

While you may feel upset by a negative comment about your brand, don’t let your emotions get the better of you by posting something you’ll later regret. Instead, calm down, compose yourself, and follow these guidelines.
  • Figure out what the customer really wants - every customer wants their problem to be resolved, but how they want their issue fixed will vary. Some customers want an apology, others want a refund, and some may simply want the product they ordered but did not receive. Read the negative comment carefully to figure out what would make your customer happy, then proceed in the following manner.
  • Imagine you’re responding to your grandmother - you would never say something rude or hurtful to your grandmother, and you shouldn’t to your customers either. When a customer comes to you with a problem, rephrase it back to them to ensure you understand it correctly, and then explain how you’ll solve it. And just like you would if your grandmother came to you with a problem, be sensitive and do your best to help.
  • Stick to the facts - when engaging with a customer online, the initial comment can quickly turn into a back-and-forth discussion. If this happens, don’t get off-topic when addressing the problem. The customer may try to engage you in a he-said she-said battle, but avoid taking the bait. Respond with facts, stick to the matter at hand, and don’t get caught up in personal accusations.
  • Turn the negative into a positive - negative feedback is an opportunity to improve your business. So be honest with yourself and, if there’s truth in the comment, take a good hard look at your company. Did the commentator point out a glaring problem you can improve upon? Remember, a business is nothing without its customers, so it makes sense to do your best to please them.
To learn more about how to best manage your online reputation, or for assistance with any of your IT needs, get in touch with our experts today.
Published with permission from Source.

Read more.
November 16th, 2015

BusinessIntelligence_Nov16_B Business Intelligence (BI) software has helped thousands of small and medium-sized businesses around the globe increase profits and improve efficiency. If you think your business will enjoy similar success by simply installing some software you are sorely mistaken. You must plan BI implementation wisely in order to see the results you want. Here are a few things you should take into consideration.
Read more.

November 12th, 2015

HealthcareIT_Nov12_AAs healthcare practices across the nation continue to find out, patients place ever-diminishing levels of importance on care alone. While it is and will forever be a factor that influences a person’s decision, convenience has become another key area patients look at when choosing a healthcare facility. Online scheduling, in particular, has become something more and more of us consider when selecting a healthcare provider.
Read more.

November 10th, 2015

Hardware_Nov10_BPurchasing a new computer can be a daunting task, especially if you’re not familiar with its components. You’ll want to make sure you make the right choice so you don’t end up buying one that becomes obsolete within just a few months. How much money should you spend? Which model is the best for you? What about the specifications? While there is no fixed formula when it comes to buying a new computer, these guidelines will help you make an informed decision.

Desktop or Laptop?

This depends on your working style and environment. The rule is quite simple: if you rarely work out of the office, get a desktop PC. If you need to work at home, on the go, or at client meetings, then go for a laptop. It’s worth noting that desktops are generally cheaper than laptops at similar specifications, have a longer usage life, and make for easier changing or upgrading of components. Laptops, on the other hand, are very portable due to their compact size, they consume less energy, and they offer a more flexible user experience.


If you want a computer that loads programs in a flash, completes tasks almost instantly, and runs smoothly at all times, then we recommend you invest in the strongest processors available. The performance of a processor is determined by its number of cores and speed, so the bigger the number, the better. Processors with two to four cores will often suffice for most users. However, if your tasks involve rendering high-definition images, animations, graphics, and analysis, then for optimum results it makes sense to get a processor with more than four cores.


Random Access Memory (RAM) allows your computer to perform multiple tasks at once without a hitch. Just like processors, the amount of RAM your computer has will determine how fast it will run when you work on several programs simultaneously. Nowadays, standard computers come with 1-2GB of RAM. However, we advise you to get at least 4GB, or even 8GB, of RAM so that you can navigate smoothly between tasks such as email browsing, Internet surfing, and working on word processing documents and spreadsheets.

Hard Drive

The bigger the hard drive, the more space you have to store files. If you plan on using your computer with no peripherals, you’ll want to choose a computer that offers the biggest hard drive. But remember that you can always purchase an external hard drive to transfer or store files if your current hard drive is running out of space. Another thing to consider in a hard drive is its spin speed. Modern computers usually have 5400rpm or 7200rpm drives, the latter being more efficient. The faster your hard drive disk is spinning, the quicker data can be transferred to and from it.

Operating Systems

Picking an operating system is a big decision when it comes to choosing a new computer. You’ll probably want to stick with an operating system you’re already familiar with, since it can take some time to adapt yourself to a new OS. Here are some of the popular options available on the market:
    • Windows
    • Mac
    • Linux
    • Ubuntu
Most people will just go for either Windows or Mac OS, because the complexity of Linux and Ubuntu mean they are are not popular among everyday users.
Read more.
Topic Hardware
November 9th, 2015

164_B_SMAs a business owner, you may think social media isn’t worth the effort. You may have dabbled in Twitter, Facebook, or LinkedIn and seen minimal (if any) results. Of course there are other businesses that do well on these platforms - like Nike or Google - you may think. But these are exciting brands! What can a business owner with a boring brand do? Quite a lot actually. And to prove this point, here is one “boring brand” with a large following on social media that everyone can learn from.

Owning a “boring brand” is not an excuse for a poor social media presence

You've probably heard of 3M but may not know exactly what they do. However, there’s a good chance you may have some of their products in your house. If you have Ace bandages, Scotchgard, or Post-it notes lying around your bathroom or home office, then you are guilty of being an owner of 3M products.
Read more.
Topic Social Media
November 4th, 2015

164_mob_BFor nearly two months now, Apple’s iOS 9 has been available for upgrade. But if you have yet to make the switch, you may still be curious about its new features and whether or not they make it worth installing. If this is you, here’s what you need to know about iOS 9 and four of its most popular new features.

Introducing the News App

If you waste countless minutes everyday visiting different websites searching for your news, now you no longer have to. Pre-installed in iOS 9 is a new app called News. This app collects articles from a variety of news organizations and sources, and puts them in one place for your viewing convenience. Once you start using this app it will learn what type of stories you are interested in, and then gather articles to suit your unique tastes.

Improved Notes

The Notes app has gotten a major overhaul in iOS 9 and has some nifty new features. First off, you can now add checklists and bullets to your notes. So if you’re about do some shopping at the supermarket, forget about the traditional paper written grocery list. Instead, you can create your list in the Notes app and check off each item as you put it in your cart. Additionally, you can now insert maps or photos into a note, and even sketch a drawing with the tip of your finger.

Better battery

While a long battery life is not something smartphones are known for, the iPhone is making steps to improve it with iOS 9. The core technologies and built-in apps of the new OS now consume less power, which means you may be able to squeeze out an extra hour of battery life after updating.
Read more.
November 3rd, 2015

Office_Nov3_BMac users who have been using Office 2011 now have a reason to smile: Microsoft finally released the latest Office 2016 for Mac in September. Office 2016 is packed with powerful new features for Microsoft’s core applications, including Word, PowerPoint, Excel, and Outlook, all of which are designed to run and perform seamlessly on the Mac platform. Here’s what you need to know about Microsoft’s new Office release, and how it can benefit your business.

So what’s new?

The obvious change in Office 2016 for Mac is the user interface. You’ll experience a cleaner and more modern design that looks consistent across all core applications. The toolbars and icons have been redesigned with a minimalistic approach, resulting in less clutter and making it easier to find what you’re looking for.
Read more.