October 6th, 2015

164_B_Int RepYou may have heard the recent news that a dislike button is coming to Facebook. And while you may imagine that now customers will have the ability to dislike your post or even potentially your business fan page, the truth of the matter is not so black and white. Here’s what’s really happening with the Facebook “dislike button” and how it impacts your business.
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October 5th, 2015

Office_Sep29_BCollaboration is at the heart of the modern business, and those organizations that perform well, get more done and have a healthier bottom line are those that communicate, share and work together most effectively. The latest release of Office 2016, recently made available by Microsoft, puts a renewed focus on tools that empower your employees to collaborate. Here’s the lowdown on the new tools Office 2016 brings to make collaboration easier.

Real-time collaborative editing

Office 2016 adds the collaborative feature that arguably makes its rivals as good as they are - it is now possible to co-author Office documents with colleagues in real time. Known as real-time presence, the feature works for documentations and presentations across both Word and PowerPoint. It also functions across multiple devices; an internet connection and access to Office 2016 are all that you need. In Word, you can also see others’ changes as they make them; to work in either application, though, the document must be stored on either OneDrive or SharePoint, rather than locally.

Simplified sharing

You can finally wave goodbye to the back-and-forth email tag that has been the mainstay of document sharing and collaboration for too long. You send your colleague a document by way of an email attachment, they download it and make their changes, save the file with a new name and then send it back - and so on and so forth. It’s enough to give even the most organized and tech-savvy among us a major headache. Office 2016 relieves this pain, and makes it simple to save files online with SharePoint or OneDrive, right from Office’s in-built ribbon pane.

More efficient email

Of course, for all the file-sharing features in the world, you’ll still need to email your business contacts on a regular basis. Office 2016’s Outlook makes it easy to filter out unwanted messages so that you can quickly see the emails that matter to you. Its Clutter feature learns from the way you use your email, and the way you deal with specific messages, to move to a special folder those messages that you are unlikely to need to deal with immediately. You can then navigate to the Clutter folder at your convenience in order to check through your emails to see which ones you need to take action on - daily and weekly notifications let you know what’s been decluttered on your behalf. Though Clutter won’t begin to do anything until it has a thorough understanding of your email behaviors (in order to avoid it incorrectly classifying useful messages as being of low importance), it’s of course possible to use it as another junk filter, keeping distracting messages out of view and you focused on your job.
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October 5th, 2015

BusinessIntelligence_Oct5_BOrganizations are using business intelligence (BI) tools to gain insight about their customers, sales, and the effectiveness of their marketing activities, allowing them to make faster and better-informed business decisions. There are two forms of BI that organizations can invest in: the traditional version, and self-service. While both can offer valuable data, self-service BI is a shade more efficient than the traditional system.

What is self-service business intelligence?

Self-service BI is a reporting and analytics platform that business users with limited IT knowledge and experience can use for themselves. Simply put, if an end user trying to find an answer to a business question can access, use, and generate reports without bothering the IT department or data analysts, then they’ve done self-service BI.
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October 1st, 2015

GoogleApps_Oct1_BGoogle has changed a lot over the past years, from the range of products and services they offer to the evolution of their look and feel. Google was, and still is, globally recognized as a search engine and an ad-placement agency. But now the search engine giant has leveraged the power of cloud computing to offer a set of cloud-based applications for businesses called Google Apps for Work.
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Topic Google Apps
October 1st, 2015

Considering a VoIP system for your business?

Beware: The truth you need to make a good decision can be hard to come by. Here are a few “gotchas” to watch for when talking to VoIP system sales reps:
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September 30th, 2015

Virtualization_Sep30_B When it comes to IT, it is always important to separate fact from fiction. Too often you will have IT people looking to get themselves a bigger piece of your budget by proposing technology solutions you don’t really need. Virtualization is one of those items you have probably heard about, but is it right for your company? Here are some of the facts and fiction about virtualization to consider.
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September 28th, 2015

164_B_SMFor many small business owners, maintaining an active presence on social media can be a challenge. It takes time and money, and when you see little return on your investment it can be both perplexing and disheartening. If you’ve personally struggled with social media marketing, it may offer you some comfort to know you’re not alone. A recent survey reports that the problem is widespread.

Survey details

The survey was conducted by a small business directory and support network known as Manta. They surveyed 540 of their small business members with the aim of learning how much ROI these companies are gaining from social media marketing.

The results

Based on data on the 540 participants, 41% of businesses are receiving a return from social media marketing, which leaves nearly 60% with nothing to show for their investment of time and money. And as for the businesses that are gaining a return, over 80% earn less than $1,000 a month from their social media efforts. More surprisingly, close to half bring in less than $100 a month.
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Topic Social Media
September 24th, 2015

164_Gcare_AWhile many small businesses mistakenly think they’re immune to data breaches because of their size, and therefore put minimum protection in place, healthcare organizations can't ever risk taking this laissez-faire approach - and they'd be in trouble if they did. After all, there are rules and regulations when it comes to healthcare IT systems, and huge fines if you don't meet certain standards. Health practices are tempting targets for hackers, who appreciate the high cost of patient treatment and the wealth of personal information stored by doctors. This is why malicious attacks are carried out on healthcare centers all the time. Two separate 2015 surveys, performed by the Ponemon Institute and the global corporation KPMG, produced some alarming statistics. Here’s what they discovered.

The 2015 KPMG Healthcare Cybersecurity survey

This survey of 223 chief healthcare executives revealed that 81 percent of healthcare organizations have been breached in the last two years. What may come as even more disturbing news is that 25% of these executives noted that their organizations were attacked anywhere from one to five times a week.
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September 23rd, 2015

WindowsPhone_Sep23_BMicrosoft will be revealing the Lumia 950, an all-new and high-end Windows Phone, at its annual event this coming October 6th. In an attempt to target the upper segment of the smartphone market, Microsoft has gone out of its way to install powerful hardware on the Lumia 950, enhancing its features to meet constantly evolving user needs.
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September 21st, 2015

Business_Continuity_Sep21_BSomewhere in your Business Continuity Plan (BCP) is a section detailing what is expected from employees during a disaster. Unfortunately, many companies end up overlooking this aspect of their BCP and assume their staff knows what to do. This can lead to problems, as employees won’t necessarily perform the functions required to keep your company operating. Here are a few steps to take to ensure this doesn’t happen to you.

Step 1 - Prepare

What good is a BCP if your employees don’t understand or even know about it? Saving your data and information is important during times of emergency, but so is making sure your employees can execute their day-to-day functions. Guarantee they understand what is expected from them during a disaster by explaining this in a dedicated meeting. This will also provide a forum for your staff to ask questions and better understand how they fit into the BCP as a whole.
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